FAQs about Warranty & Returns | MotionWindows.com Fri, 06 Oct 2023 18:48:07 +0000 en-US hourly 1 What do I do if my order was damaged in shipment? https://www.motionwindows.com/faq/damaged-order/ https://www.motionwindows.com/faq/damaged-order/#respond Mon, 19 May 2014 12:44:08 +0000 http://newsite.onedayglass.com/?post_type=question&p=596 Orders are guaranteed to arrive in good condition to its destination. Specific delivery instructions are listed on the packing slip on the outside of the package. Please take the time to read these instructions BEFORE signing for your package. If damage is immediately noticeable, simply refuse the package and contact our office immediately. We will...

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]]> Orders are guaranteed to arrive in good condition to its destination. Specific delivery instructions are listed on the packing slip on the outside of the package. Please take the time to read these instructions BEFORE signing for your package. If damage is immediately noticeable, simply refuse the package and contact our office immediately. We will ship a replacement order out right away. If the package is left at your door or in another location and you were not required to sign for the package, please contact our office immediately upon noticing any damage.

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]]> https://www.motionwindows.com/faq/damaged-order/feed/ 0 Is there a warranty on my window? https://www.motionwindows.com/faq/warranty-coverage/ https://www.motionwindows.com/faq/warranty-coverage/#respond Mon, 19 May 2014 12:49:41 +0000 http://newsite.onedayglass.com/?post_type=question&p=610 Peninsula Glass warrants windows to be free from defects in material and workmanship for 2 years from the original date of purchase. Within this warranty period, Peninsula Glass will repair or replace, at its option, defective parts at no charge. You will be responsible for the cost of returning item(s) to us. Original shipping costs...

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]]> Peninsula Glass warrants windows to be free from defects in material and workmanship for 2 years from the original date of purchase. Within this warranty period, Peninsula Glass will repair or replace, at its option, defective parts at no charge. You will be responsible for the cost of returning item(s) to us. Original shipping costs are non-refundable. For windows installed in salt water marine conditions, defects due to corrosion are limited to windows that have been powder coated. This warranty does not cover improper installation, misuse, abuse or neglect on the part of the owner. This warranty will be voided in the event that the product is disassembled or serviced by anyone other than Peninsula Glass after the original date of installation.

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]]> https://www.motionwindows.com/faq/warranty-coverage/feed/ 0 What is your return policy? https://www.motionwindows.com/faq/return-policy/ https://www.motionwindows.com/faq/return-policy/#respond Mon, 19 May 2014 12:50:12 +0000 http://newsite.onedayglass.com/?post_type=question&p=611 If your window was damaged in shipment or did arrive as ordered, we will gladly repair the window. You will need to contact us immediately upon receipt of the cargo. Due to the custom nature of our business, we cannot accept returns on windows that was received in good condition and as specified on your...

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]]> If your window was damaged in shipment or did arrive as ordered, we will gladly repair the window. You will need to contact us immediately upon receipt of the cargo. Due to the custom nature of our business, we cannot accept returns on windows that was received in good condition and as specified on your order confirmation form.

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