FAQs about Shipping | MotionWindows.com

How much is shipping going to cost?

Hai N — Sat, 15 Nov 2014 14:37:37 +0000

All prices are F.O.B. from our manufacturing facility in Vancouver, Washington and include boxing/crating as specified. Shipping and or freight charges are additional and based on several factors including the size, weight and destination of the shipment, as well as the carrier and service level determined at the time of shipment. For all shipments to Canada, a $150.00 brokerage fee and 5% Canadian Goods and Services Tax will be added to the total amount on final invoice.

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Can I pick up my order from your location?

Hai N — Mon, 19 May 2014 12:43:06 +0000

If you live in the Portland/Vancouver area (or will be passing through for any reason) you can save money on packaging and shipping by picking your order up from our shop in Vancouver, WA. Just opt for Will Call shipping option at the time of placing your order. Your items will be loose (not boxed) but we can provide foam wrapping to separate multiple items for a minimal charge. Otherwise, please come prepared to be able to safely transport your order. We are not responsible for any will call items damaged during transportation.

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How do I track my shipment?

Hai N — Mon, 19 May 2014 12:43:28 +0000

Once your order has shipped, you will receive a shipment notification by email. You can use the tracking number provided to track your shipment directly with the carrier. Most of our orders are shipped via FedEx. You can track FedEx shipments online at www.FedEx.com or by calling 1-800-GO-FEDEX.

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What is a business day?

Hai N — Mon, 19 May 2014 12:43:47 +0000

Business days are Monday – Friday and not weekends or holidays. Please keep in mind that orders and shipments are processed on business days only. This means that an order placed on Friday that is quoted to ship the next business day will not ship until Monday. If you need your order to arrive on a specific day and are unsure of which delivery option to choose, please contact our office for help.

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What do I do if I didn’t receive my order confirmation or shipping confirmation emails?

Hai N — Mon, 19 May 2014 12:44:48 +0000

Order confirmation and shipping confirmation emails are generated and sent automatically so assuming that a valid email address was provided there is a good chance our communication with you was filtered into a junk or spam box. Before asking us to forward you a copy, please check your junk, spam, or deleted item boxes for messages from order@peninsulaglass.com. Add our address to your safe list so you will be sure to receive any future emails on the status of your order. We don’t send newsletters or advertisements and won’t sell your information for any reason so you’ll never have to worry about getting any messages from us that don’t directly pertain to your order.

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What is an acceptable shipping address? Do you ship to P.O. Boxes? Do you ship to APO/AP addresses?

Hai N — Mon, 19 May 2014 12:46:34 +0000

Since our shipments are sent by FedEx or Trucking Carrier, we require that you have a street address to ship orders to. We cannot ship to P.O. Boxes or APO/AP addresses.

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Can I ship my order on my own UPS or FedEx account number?

Hai N — Mon, 19 May 2014 12:46:55 +0000

Yes. There is a place to enter your own UPS or FedEx account number during the the time of signing the order confirmation. We want to ensure that your fragile order is adequately packaged for shipment so, you will be charged a boxing/crating charge even if you choose to bill the freight portion to your own account. Please be aware that in the rare event of any damage to your shipment while in transit, you will be responsible for filing a freight claim with either UPS or FedEx and that you will be responsible to place a replacement order at full cost. If the account number you enter is invalid or requires verification, your shipment may be delayed until we can confirm the account information.

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How do you pack windows so that it doesn’t break during shipping?

Hai N — Mon, 19 May 2014 12:48:13 +0000

We take special care to pack each order so that it arrives to you in good condition. All of our orders are custom-packed by hand. Individual windows are separated by corrugated cardboard or Styrofoam and then surrounded by Styrofoam peanuts or recycled fill and packed inside either a stiff cardboard box or plywood crate.

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Will you ship to my customer/ my friend/ my parents/ my neighbor?

Hai N — Mon, 19 May 2014 12:48:44 +0000

Shipping orders to a different person at a different address is no problem. Please let us know this at the time of signing your order confirmation.

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What about shipping to Hawaii/Alaska?

Hai N — Mon, 19 May 2014 12:49:10 +0000

We ship often to both Alaska and Hawaii. Please contact our office by phone or email if you need us to make special shipping arrangements. We have several options to accommodate shipping to these areas.

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